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Quotes

TOUCHPOiNT POWER! gets it right. It shows how mapping touchpoints should be used for building a consistently great Customer Experience.

-Colin Shaw
Founder & CEO, Beyond Philosophy

TOUCHPOiNT POWER! will help you build customer-centricity. Everyone that is committed to driving a service culture will learn a lot from the book.

-John Tschohl
President & Founder, Service Quality Institute; Author of Excellence Through Customer Service

We have found that Brigman’s practical approach to customer-centricity engages and empowers people throughout our organization. Apply TOUCHPOiNT POWER! to differentiate, and to enhance both customer and employee satisfaction and loyalty.

-Lars A. Janson
Vice President Global Customer Experience

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