TOUCHPOiNT POWER! - eBook $17.99

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In TOUCHPOiNT POWER!, I share the methodologies, tools, forms, formulas and secrets I have used to help organizations drive over $1 billion in additional revenue getting and keeping more customers, touchpoint by touchpoint. It all comes down to consistently delivering positive customer interactions – or touchpoints. This creates a more customer-centric organization, which is great for customers, employees and employers.

TOUCHPOiNT POWER! is your step-by-step guide to:
  • Map the customer journey and solve customer experience problems
  • Establish the structure to bust silos & consistently deliver great touchpoints
  • Build three competencies that transform your culture
  • Quantify the benefits of customer experience efforts in financial terms
 The results for you, your department or organization:
  • Transformed – into a customer-centric culture
  • Devoted customers & employees – an army of promoters
  • Differentiated with a defendable competitive advantage – the ability to dominate
This eBook is a PDF file requiring the free software on most computers, Adobe Acrobat Reader. As a PDF file, the TOUCHPOiNT POWER! eBook is a duplicate of the hardcover edition. This is in contrast to most eBook formats which change the formatting and pagination of the original physical book. If you prefer TOUCHPOiNT POWER! in Kindle or other eBook format, it will be available soon on
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TOUCHPOiNT POWER! gets it right. It shows how mapping touchpoints should be used for building a consistently great Customer Experience.
-Colin Shaw
Founder & CEO, Beyond Philosophy
TOUCHPOiNT POWER! will help you build customer-centricity. Everyone that is committed to driving a service culture will learn a lot from the book.
-John Tschohl
President & Founder, Service Quality Institute; Author of Excellence Through Customer Service
We have found that Brigman’s practical approach to customer-centricity engages and empowers people throughout our organization. Apply TOUCHPOiNT POWER! to differentiate, and to enhance both customer and employee satisfaction and loyalty.
-Lars A. Janson
Vice President Global Customer Experience


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