Master OD Practice Bundle – Especially for Optometry Practices $697.00

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Separately: $1,015.75

ClinicStaff2Master Bundle: $697 save over $300

  • 5 TOUCHPOiNT POWER books-Get everyone in the practice on the same page
  • MAPPING & TRAiNING Wizard™ OD-Invaluable tool for improving patient experiences and training staff
  • IDENTiTY MAKER OD-Maximize success by defining your practices foundational elements of Values, Identity, Vision and Mission
  • TOUCHPOiNT POWER Toolbox™ OD-Your complete do-it-yourself guide to building your practice through a more patient-centric and efficient patient journey.

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Download size: 374.4 MB

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TOUCHPOiNT POWER! gets it right. It shows how mapping touchpoints should be used for building a consistently great Customer Experience.
-Colin Shaw
Founder & CEO, Beyond Philosophy
TOUCHPOiNT POWER! will help you build customer-centricity. Everyone that is committed to driving a service culture will learn a lot from the book.
-John Tschohl
President & Founder, Service Quality Institute; Author of Excellence Through Customer Service
We have found that Brigman’s practical approach to customer-centricity engages and empowers people throughout our organization. Apply TOUCHPOiNT POWER! to differentiate, and to enhance both customer and employee satisfaction and loyalty.
-Lars A. Janson
Vice President Global Customer Experience


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