TOUCHPOiNT POWER Toolbox OD + IDENTiTY MAKER OD $577.00

Price Including Shipping:
$577.00
License Agreement

File Download(s)

TOUCHPOiNT_POWER_Toolbox-IDENTiTY_MAKER_OD.pdf

TOUCHPOiNT_POWER_Toolbox-IDENTiTY_MAKER_OD.pdf
Price Including Shipping:

Description

The IDENTiTY Maker OD

ClinicStaff2…is your step-by-step guide to developing a distinctive Identity for your practice, (who we are, what we are all about – what we want customers to say about us).  Having completed the easy-to-use tool, you and your team will have defined foundational elements critical to maximizing the practice’s success.  Co-developed by renowned brand consultant and co-author of Before the Brand, David Wisnom.  Includes an interactive tutorial on how to use the IDENTiTY MAKER and a video overview.

The TOUCHPOiNT POWER Toolbox OD

…is your guide for dramatically improving patient and staff experiences, and the practice’s bottom line.  You will be guided step-by-step through the valuable process of how to identify, evaluate, and improve patient interactions – or touchpoints. The Toolbox includes a detailed narrative of a fictional optometry practice going through all of the mapping steps, instructional videos, workshop facilitator training and tips, checklists, templates, a valuable formula and more. Follow it step-by-step or pick and choose what you apply to improve your practice. Includes an interactive tutorial on how to use the Toolbox .

Each tool is contained in a PDF file that requires Adobe Acrobat Reader, free software already on most computers.

Download Adobe Acrobat Reader.

Download size: 312.4 MB

Save More With Our Master Bundle

Download these tools today for immediate use.
Each comes complete with instructions and a 30-Day No Questions Satisfaction Guarantee.

Your order is secure through PayPal. Pay with your credit card OR PayPal account.

Quotes

TOUCHPOiNT POWER! gets it right. It shows how mapping touchpoints should be used for building a consistently great Customer Experience.
-Colin Shaw
Founder & CEO, Beyond Philosophy
TOUCHPOiNT POWER! will help you build customer-centricity. Everyone that is committed to driving a service culture will learn a lot from the book.
-John Tschohl
President & Founder, Service Quality Institute; Author of Excellence Through Customer Service
We have found that Brigman’s practical approach to customer-centricity engages and empowers people throughout our organization. Apply TOUCHPOiNT POWER! to differentiate, and to enhance both customer and employee satisfaction and loyalty.
-Lars A. Janson
Vice President Global Customer Experience

paypal

Pay with a debit / credit card.
No Paypal account is required to complete the transaction.

Home | Book | Toolbox | Bundles | Author | Newsletter | Contact | Touchpoint Guru | Customer Experience Strategies | Privacy Policy

Phone: 904.466.1805 | eMail: Hank@TouchpointGuru.com

©2013 - Touchpoint Power - All Rights Reserved