IDENTiTY MAKER OD + MAPPING & TRAiNING Wizard OD

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$327.00
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IDENTiTY_MAKER-MAPPINGandTRAiNING_Wizard_OD.pdf

IDENTiTY_MAKER-MAPPINGandTRAiNING_Wizard_OD.pdf
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Description

The IDENTiTY MAKER

ClinicStaff2…is your step-by-step guide to developing a distinctive Identity for your practice, (who we are, what we are all about – what we want customers to say about us).  Having completed the easy-to-use tool, you and your team will have defined foundational elements critical to maximizing the practice’s success.  Co-developed by renowned brand consultant and co-author of Before the Brand, David Wisnom.  Includes an interactive tutorial on how to use the IDENTiTY MAKER and a video overview.

The MAPPING & TRAiNING Wizard

…is an interactive tool for capturing mapping output.  Capture your results from mapping and evaluating current patient journey touchpoints and designing and implementing desired journey touchpoints.  The Wizard is also an invaluable tool for materials to train current and future staff on how to consistently deliver the desired touchpoints. 

Each tool is contained in a PDF file that requires Adobe Acrobat Reader, free software already on most computers. The MAPPING & TRAiNING Wizard requires Microsoft Excel.

Download Adobe Acrobat Reader.

Download size: 119.6 MB

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Quotes

TOUCHPOiNT POWER! gets it right. It shows how mapping touchpoints should be used for building a consistently great Customer Experience.
-Colin Shaw
Founder & CEO, Beyond Philosophy
TOUCHPOiNT POWER! will help you build customer-centricity. Everyone that is committed to driving a service culture will learn a lot from the book.
-John Tschohl
President & Founder, Service Quality Institute; Author of Excellence Through Customer Service
We have found that Brigman’s practical approach to customer-centricity engages and empowers people throughout our organization. Apply TOUCHPOiNT POWER! to differentiate, and to enhance both customer and employee satisfaction and loyalty.
-Lars A. Janson
Vice President Global Customer Experience

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