To Serve the Global Need to Improve the Lives of Customers, Employees and Employers.

VisionMy professional Vision is to serve the global need to improve the lives of customers, employees and employers. Customer Experience Management (CEM) is the new discipline by which all organizations can achieve customer-centricity – and advance this Vision.
Through TOUCHPOiNT POWER! , I share my knowledge, methodologies and tools to assist you in building a customer-centric team, department or business. In doing so, I hope that together we further the young discipline of CEM and improve the lives of customers, employees and employers.
In support of my professional Vision, I will donate at least 10% of the net proceeds from TOUCHPOiNT POWER! to a not-for-profit association that shares this Vision.

I am proud to support the Institute for Global Labour and Human Rights.

The Institute for Global Labour and Human Rights (the Institute) is a non-profit 501(c)(3) human rights organization dedicated to the promotion and defense of internationally recognized worker rights in the global economy. Founded in 1981 as the National Labor Committee, the Institute's research, in-depth reports, high profile public campaigns and widespread media coverage have been instrumental in creating the anti-sweatshop movement in the United States and internationally. The Institute is headquartered in Pittsburgh with regional offices in Dhaka and San Salvador and research/advocacy partnerships in China, Jordan, Central America and South Asia.

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