A Toolbox and Tools to Help Your Practice Get and Keep More Patients

ClinicStaff1Happy Staff

With extensive experience working in the eye care industry and with practices, I have developed a TOUCHPOiNT POWER Toolboxand tools specifically for the unique needs of eye care practices.

This TOUCHPOiNT POWER Toolbox is your comprehensive suite of instructional videos and interactive forms and tools. Based on my book, TOUCHPOiNT POWER!, this powerful do-it-yourself (DIY) toolbox guides you and your organization step-by-step through the process of building a more patient-centric organization, touchpoint by touchpoint.

     Touchpoint Power teaches Hank Brigman's proven method for delivering a consistent and measurable customer experience. It is like drinking from a fire hose of customer experience knowledge – I made pages of notes. This book provides you with the knowledge and tools to build a competitive advantage and get and keep more patients/customers.

Walt West
OD, Fellow of the American Academy of Optometry
Learn and apply the techniques of the iconic customer-centric organizations
Now you have access to the methods, tools and secrets of the companies admired for their customer service – and customized for your eye care practice.
Improve patient and staff experiences, optical sales, practice efficiency and profits
You and your staff will be guided through the steps to:
The Results Toolbox
Click here to view product choices and options.
Your TOUCHPOiNT POWER OD Toolbox includes:
Mapping workshop training including tools and forms to:

Click here to view all product choices and options.

Optional tools to add to and enhance your Toolbox

WizardLogoOD Interactive tool for mapping and evaluating current patient journey touchpoints, designing and implementing desired journey touchpoints, and training current and future staff on all of the touchpoints.

This is the tool to capture important practice and training information as you follow the steps of the TOUCHPOiNT POWER Toolbox. Capture:

IDMakerLogoHaving a unique Identity for your practice can set it apart and help you get and keep more patients and maximize success. This is your step-by-step guide to developing a unique Identity for your practice. You and your team will define critical foundational elements that gets everyone on the same page, working together to deliver a clearly defined Identity at each patient touchpoint.

Your IDENTiTY MAKER is developed by renowned brand consultant and co-author of Before the Brand, David Wisnom. When complete, you will have answered:

The IDENTiTY MAKER comes complete with forms and templates. As with the Toolbox and all of its tools, your satisfaction is guaranteed.

Your options
You can choose: